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Technician 2

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Date: Jul 10, 2019

Location: Fort Meade, MD, US

Company: NTT DATA Services

Req ID: 24638 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Technician 2 to join our team in Fort Meade, Maryland (US-MD), United States (US).



NTT DATA Federal Government is looking for a Queue Monitoring Tier 2 Technician in Fort Meade.  This Technician will play an important role in ensuring trouble tickets get resolved in a timely matter.  Responsibilities are below.  If interested, please apply!


Responsibilities include, but are not limited to:


•Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.

•Help provide technical assistance and support for Workflow Management Services

•Monitor and support ticket workflows

•Review, assign, reconcile and support the management of tickets throughout their lifecycle

•Help coordinate with IT service providers and communicate outages and plans for recovery


Position Requirements

•High School or Bachelor's degree and one year of Help Desk or Customer Service experience,

3-5 years of relevant experience.
•One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.

(A+ or Sec+CE) Preferred


Security Requirements:

An Active TS/SCI with Polygraph clearance is required


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC

Job Segment: Technician, Consulting, Help Desk, Information Technology, Technology