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Human Services Business Analyst - Frankfort, KY

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Date: May 22, 2019

Location: Frankfort, KY, US

Company: NTT DATA Services

Req ID: 48469 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Human Services Business Analyst - Frankfort, KY to join our team in Frankfort, Kentucky (US-KY), United States (US).



We are seeking an experienced Business Analyst, preferrably with experience working with Child Wellfare, Adoption and/or Foster Care Systems.  Ideal candidates will have previous experience working with the Kentucky's TWIST System.


Primary Responsibilities Include (but not limited to):

  • Lead or participate in requirements gathering/JAD sessions; working closely with Project Manager(s), SME's, Vendor and Business Users
  • Define and document requirements and use cases
  • Troubleshooting application and/or interfaces as problems arise.
  • Troubleshooting report issues.
  • Working with user community and vendors to meet implementation timeline.
  • Support application/project go-live.
  • Facilitating business/functional requirement review, approval, and sign-off sessions.


Basic Qualifications:

  • 3+ years working in a Business Analyst position for a large scale IT system


Additional Skills Needed:

  • Proficient in Microsoft Product Suites (Word, Excel, and Visio)
  • Experience defining business problems, gathering and documenting requirements, determining business solutions and verifying solutions meet requirements
  • Strong understanding of SDLC methodology
  • Ability to handle extreme workloads with general direction
  • Relationship management and facilitation skills
  • Possess strong written and verbal communication skills
  • Proficient problem solving skills
  • Strong decision making ability
  • Must be adaptable to change in a fast paced environment
  • Must be detail-oriented
  • Must be self-motivated and able to work independently and in conjunction with team members


Preferred Qualifications:

  • Working knowledge of The Workers Information SysTem (TWIST)
  • Child Welfare experience
  • Strong understanding of Foster Care and Adoption systems with the ability to understand and communicate from a business and technical perspective


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Frankfort

Job Segment: Consulting, Business Analyst, Technology