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Exchange Email Administrator - Frankfort, KY

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Date: Jan 1, 2019

Location: Frankfort, KY, US

Company: NTT DATA Services

Req ID: 36820 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Exchange Email Administrator - Frankfort, KY to join our team in Frankfort, Kentucky (US-KY), United States (US).



We are seeking an experienced MS Exchange Email Administrator to join our team of enterprise-level messaging systems specialists.   The supported system is based on Microsoft technology, including on-premise Exchange 2010, Office 365, and G Suite.   This team supports 40K on premise mailboxes.   Note:  This position will require participation in an on-call rotation schedule requiring 24x7 support every 4-6 weeks or as needed.


Description of Duties:

  • Administration of multiple email platforms including G Suite Enterprise GMail, Microsoft Outlook/Exchange and Office 365.
  • Administration of content/spam filtering systems such as McAfee, ProofPoint, Mimecast etc.
  • Proactively monitoring and remediating potential issues with invalid blacklisting issues.
  • Proactive monitoring and troubleshooting email deliverability issues and concerns, including remediating emails incorrectly flagged as spam by recipient systems.
  • Proactive monitoring and troubleshooting mail log data
  • Email-related DNS best-practice considerations such as MX, SPF, DMARC, and DKIM records.
  • Engaging and supporting end-users - both internal and customer/vendor-related as point-of-contact - as part of troubleshooting and remediating email deliverability issues.
  • Proactively handling email related data security concerns, including end-user management of phishing scams, malware attachments, etc.
  • Analysis and implementation of email deliverability best-practices.
  • Ability to take initiative and work alone, as well as work with other members of our IT team.
  • Strong communication and customer service/support skills, including writing appropriate documentation for both non-technical end-users and technical IT team members.
  • Strong project and time management skills, including handling expected deliverables in a timely manner.- Participates in team on-call rotation for afterhours/weekend support.
  • Demonstrates the ability to effectively use an Incident/Change management ticketing system such as HEAT or FrontRange.


Basic Qualifications:

  • 5+ years Exchange Administration experience


Additional Required Skills:

  • 2+ years Office 365 or G Suite Administration experience
  • Experience troubleshooting and customer support for complex technical issues
  • Excellent written and verbal communication skills and the ability to work independently with minimal supervision
  • Advanced PowerShell scripting skills to automate processes
  • Experience working in a multi-team environment
  • Active Directory Administration


Additional Preferred Skills:

  • Mobile Device Management (MDM) Administration 
  • Microsoft Azure experience
  • Project Lead experience   


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Frankfort

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