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Date: Jan 13, 2018

Location: Berlin, BE, DE

Company: NTT DATA Services

Req ID: 6911 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Field Tech Specialist to join our team in Berlin, Berlin (DE-BE), Germany (DE).

 

 

Role Responsibilities:

 

  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Instructs customers in the operation and maintenance of the system.
  • Assists customers in the operation of video conferencing systems
  • Instructs/supports other technicians with their daily work
  • Be a point of escalation for difficult issues/problems
  • Solve issues for difficult customers and VIPs

 

Qualifications:

 

  • Undergraduate degree and 2-4 years relevant experience or Graduate degree and 0-2 years relevant experience
  • 6-8 years of relevant experience or equivalent combination of education and work experience
  • Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook.
  • Strong knowledge of desktops/notebooks and peripherals
  • Good understanding about networks and network devices
  • Good knowledge about mobile devices and video conferencing systems
  • Advanced customer interaction skills and a high level of self confidence
  • A+ desktop or equivalent skill set is required;  MCP, MCSE, CNE or Network+ certification is preferred
  • Ability to communicate in English (both written and orally)

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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