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Date: Jan 21, 2018

Location: Berlin, BE, DE

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 6906  



 

Role Responsibilities:

 

Leads the coordination of field technical activities including installation, implementation, repair, preventative maintenance, and engineering change upgrades. Ensures records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with solution management and sales specialists in resolving solution problems. Ensures product problems are brought to the attention of the design department.

  • Manages a field service team and/or a supplier relationship
  • Responsible for the daily activities of the field service team and/or suppliers
  • Supports service level improvement/ and management of field service teams and suppliers
  • Resolves escalations to maintain strong customer experience levels
  • May have trade compliance responsibility for multiple countries
  • Executes the operations plan
  • Ensures team achieves specific performance metrics
  • Develop training plans based on program management and new product offerings in order to ensure field technical force is ready to handle all new products

 

Qualifications:

 

  • Typically 10+ years of relevant experience or equivalent combination of education and work experience
  • Typically requires 2+ years managerial/leadership experience
  • Demonstrated experience leading field teams
  • Good IT and network knowledge
  • Strong communication skills
  • Solid negotiation skills

This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.


Job Segment: Information Technology, IT Manager, Manager, Program Manager, Technology, Management