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Account Service Senior Specialist

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Date: Jul 9, 2019

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 52930 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Account Service Senior Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).



Day to Day Job Duties:

  • Facilitate weekly Daily Operations meeting, Weekly CAB (Change) Meeting, Weekly Problem Meeting, Monthly SLA (Service Level) Meeting and other Service Management meetings
  • Oversee, facilitate and administer ITIL Service Management based support. This will include Incident, Request, Change, Problem, Knowledge, Configuration and SLA Management. 
  • Research/address questions or emails that pertain to the above process's
  • Leads continuous improvement activities
  • Documenting process's


Basic Qualifications:

  • Hands on Experience in Service Now
  • Ability to create ad hoc reports in Service Now and work with Reporting team on more complex report requirements
  • 3-5 years in Service Management
  • 3-5 years of hands on experience with ITIL process's - Incident, Request, Change, Problem
  • Stong understanding of ITIL processes
  • Strong English written and verbal skills
  • Strong ability to create and document process's



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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