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Business Systems Analysis - Senior Analyst

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Date: Jun 17, 2019

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 42815 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Business Systems Analysis - Senior Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).



Primary responsibilities include:

Respond to Client requests and incidents in a timely and accurate manner.

Data entry on web-based applications, various spreadsheets and maintain requirements.

Meet accountability metrics ( i.e. SLA, quality and turn around).

Serve as liaison with other teams within/outside the company.

maintain strong focus on customer satisfaction by delivering exceptional service.

Maintain open communications among affected parties.

Provision user access via a worklist.

Perform other work as required and/or assigned.


Require Skills :

3 - 5 years of relevant experience.

Manage and complete assigned tasks in a timely manner.

Ability to recognize data and application issues and appropriately act to resolve those issues.

Analytic skills, exceptional interpersonal, verbal and written communication skills.

Maintains confidentiality and adheres to HIPPAA regulations.

Ability to work within a team environment but with limited direct supervision.

Intermediate skills using Microsoft Word, Outlook, Excel and OneNote.


Desired Skills:

ITIL certification and experience.

Experience in Healthcare.

Experience working with onshore and offshore teams.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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