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Clinical / Technical Service Desk Analyst

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Date: Nov 10, 2020

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 101624 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical / Technical Service Desk Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. Shift work is required including nights, weekends, and/or holidays.

 

Role Responsibilities
 - As needed, this position would also assist with clinical troubleshooting, including EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
 - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
 - Responsible for driving resolution of incidents on a 24/7 desk

 

  Requirements
 - 4+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required.

 - 1+ years of technical troubleshooting experience.
  - Previous experience in a call center environment.
 - Demonstrates a service philosophy in all interactions with clinicians and colleagues.
 - Strong communication and interpersonal skills.
 - All candidates will have to be shift flexible. Night, weekend, and/or holiday work will be required.

 

Preferences
- Associates degree, technical college or some college course work preferred

- 1+ years of experience in one or more of the following EMR applications – Epic, Cerner, McKesson, Meditech, etc.
- 2+ years technical/clinical care delivery experience

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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