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Fulfillment Solutions Partner/Resource Management Sr. Analyst

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Date: Jul 23, 2022

Location: Guadalajara, MEX, MX

Company: NTT DATA Services

Req ID: 200140 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Fulfillment Solutions Partner/Resource Management Sr. Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

 Job Title

Fulfillment Solution Partner / Resource Management Analyst


Position Overview

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Resource Management Analyst in a full-time remote position supporting MX and North America clients from our Remote, México (MX-MEX), Mexico (MX) office.

As a Fulfillment Solutions Partner at NTT Data, you will have the opportunity to work with a global organization supporting various technologies.  Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success.  The ideal candidate will have experience in Workforce Planning OR the willingness to learn.  Those who are motivated and have a sense of ownership will be successful.

Day-to-day duties:

  • Responsible for end-to-end fulfillment including demand-supply matching, allocation, tracking and monitoring progress of fulfillment opened with other sourcing channels.
  • Interacts with delivery managers to understand resource requirement, while also interacting with resources for explaining project roles & responsibilities.
  • Hosts and provides reporting for demand fulfillment and bench calls weekly with individual practice groups to ensure proactive communication and resolution of issues
  • Monitors bench forecasts to identify future available capacity and works to place resources before they hit the bench
  • Manages ramp down resources prior to coming available to see if they can be reassigned to any upcoming open demand
  • Work with resources coming available in assistance in finding new position
  • Triages Resource Requests and follow up with initiators to get Resource Requests corrected to achieve approval.
  • Reviews demand when it is received for accuracy and completeness.
  • Sources internal candidates for approved demand whenever possible.
  • Drives Resource Request closure by hosting meetings and making phone calls to initiators and fulfillment team; monitors open demand report and reaches out to leaders who have demand in pending approval, hold or rework as the demand is not being worked on while in this status.
  • Remains informed of sourcing challenges for demand, where the sourcing channels are struggling to find qualified candidates. Orchestrate employee and external candidate interviews and work with account teams to get feedback.
  • Facilitates candidate onboarding and employee relocation that can include managing visa issues, facilitating salary negotiations, making travel arrangements and communicating reimbursement policies.
  • Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates.
  • Deals with escalations and complaints from all people in the Demand & Supply cycle of resource fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.)
  • Interfaces with the delivery management teams based out of MX / NA region on a regular basis
  • Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results.
  • Writes detailed comments in each of the open Resource Requests to indicate key status info during its life cycle. This could include the name of the person filling the position, or the reason the request has been cancelled.
  • Available for involvement in responses to government requests for proposals: provides market rates to help with rate cards; searches for available skills within the Company; locates proactive resumes for proposal responses; coordinates with various departments such as Recruitment, Training & Development, HR, Immigration and Employee relations during resource fulfillment, utilization-tracking, non-billability analysis and resulting actions.
  • The position requires a high level of familiarity with internal tools of NTT. The complex tools require special training to learn the comprehensive talent acquisition suite of modules including account maintenance, resource request fulfillment, external resource search and on boarding, and employee allocation and assignment tracking. These tools are used many hours of every business day, so it is critical to have or quickly develop extensive knowledge of the tool.
    • Requisite training would be provided on these tools. 
  • Other duties as assigned by management.

Required Experience:

  • Minimum of three years’ experience in Global Resource Management, preferably within the Information Technology / Information Technology Enabled Services industry, and preferably with MX and/or North America Clients in EST shifts.
  • Minimum of one year of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
  • Fluent in written and spoken English.

Other Preferred Characteristics:

  • Detail-oriented with the ability to work independently
  • Highly skilled in MS Excel and pivot tables.
  • Prior experience in recruiting highly preferred.
  • Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality.
  • Basic project management skills a plus.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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