Help Desk Associate

Req ID: 107761 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

• Answer Technical support calls providing solutions and escalating to other support groups.
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customers incidents and request.
• Applies diagnosis techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Strong written communication skills.
• Previous technical support experience of 1 year in a call center enviroment for Windows OS, MS Office, MS Outlook, Internet explorer, antivirus and peripherials.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.