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Date: Feb 6, 2018

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 13694 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a HelpDesk Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).



This position requires working onsite daily with full availability. Role Responsibilities - Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications. - Will own the issue and engages/collaborates with multiple resources. - Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed. - Provides leadership and mentors team members to transfer skills as well as technicians in other support areas. - Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner Applies advanced and demonstrated knowledge of a wide range of policies and procedures for the area. - Acts as a highly skilled specialist in one or more areas. - Integrates understanding of departmental issues and how related areas interact to achieve results. - Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction. - Applies research, information gathering and analytical skills to complex activities and issues. - Selects appropriate alternatives from identified options. - Collects customer needs and translates to appropriate solutions. - Assesses accuracy of detailed information - Tracks, maintains and produces regular and ad hoc reports. Requirements - At least 2 years experience as service desk or help desk agent position - At least 1 year experience with Health Care support - Great customer service skills - Near native English level - Able to work in a 24x7 environment and willingness to rotate schedules in short notice - Excellent troubleshooting skills - Excellent documentation skills - High school diploma or equivalent required. - Associates degree, technical college or some college course work preferred. - Excellent telephone etiquette skills.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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