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Service Desk Agent

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Date: Jan 11, 2022

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 97434 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara or REMOTE 
Location: Guadalajara or Remote


Job Responsibilities Include:

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures


Basic Qualifications:

• Availability to work 45 hours per week
• Flexibility to work at any shift
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Consulting, Technical Support, Help Desk, Information Technology, Technology