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Helpdesk Associate

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Date: Nov 20, 2020

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 101247 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

 

Answer technical support calls providing and escalating to other support groups

 

  • Provide Support based on email generated request or reports.
  • Document troubleshooting steps and detailed description of the customers incidents and requests.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • String written communication skills.
  • Previous technical support experience of 1 year in a call center environment for Windows OS, MS office, Internet explorer, Antivirus and Peripherals (Installation, operation, configuration, etc.)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Job Segment: Consulting, Technical Support, Help Desk, Information Technology, Technology