Helpdesk Associate

Req ID: 110046 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate  - Full Time -  to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

Requirements:

• Availability to work 45 hours per week
• Advanced English
• Liking to work in IT Environment
• Fluency in Spanish and English Languages
• Flexibility to work shifts if required  

We Offer: 

• Competitive salary
• Grocery Tickets - 12% of base salary
• Restaurant Tickets - 800 pesos per month
• 30 days of christmas bonus
• 10 days of vacations
• 90% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• Identify issues, investigate root causes and recommend solutions to reported problems
• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
• Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
• May prepare help desk incident reports and assist in hardware and software evaluation
• Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.