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Helpdesk Associate

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Date: Sep 26, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Service Desk Associate

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “HelpDesk Associate” to join our team in “Guadalajara, Jalisco, Mexico”

  • NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.
    Location: Guadalajara, Jalisco. Mexico.
    • Availability to work 45 hours per week
    • Interest in working on Afternoon/Night shifts
    • Advanced English
    • Liking to work in IT Environment
    • 6 months of experience in Customer Service
    We Offer:
    • Competitive salary
    • Grocery Tickets - 12% of base salary
    • 30 days of christmas bonus
    • 10 days of vacations
    • 50% Vacation bonus
    • 5 personal days per year
    • Medical insurance (You and your family)
    • Life insurance
    • Dental Insurance
    • Discounts with selected Optics
    • Opportunity to grow in the company
    • General L1 support for hardware and MS Office packages
    • Advance technical support for in-house applications and developments
    • Answer technical support calls providing and escalating to other support groups
    • Provide support based on email generated requests or reports
    • Document troubleshooting steps and detailed description of the customer incidents and requests
    • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failure

Service Desk Associate

Job Segment: Help Desk, Information Technology, Technical Support, Technology