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Helpdesk Associate

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Date: Sep 27, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 141919 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

General Incident Management, Access Management, General L1 Support, Advanced Technical Support, answer technical support contacts and escalating to other support groups. Provide support based on email generated requests. Document troubleshooting steps and detail descriptions and strong written communication skills.

  • Ability to articulate and simplify customer issues and solutions.
  • Ability to work after hours shifts
  • Basic understanding of ITIL concepts.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong understanding of technology and troubleshooting skills.
  • IT Bachelor Degree Preferred (not obligatory)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Job Segment: Consulting, Technical Support, Help Desk, Information Technology, Technology