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Helpdesk Associate

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Date: Jun 11, 2022

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

NTT DATA, Inc. currently seeks a Help Desk Associate  - Full Time -  to join our team in Guadalajara.


Location: Guadalajara, Jalisco. Mexico.


If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.



  • Availability to work 45 hours per week
  • Advanced English
  • Liking to work in IT Environment


We Offer: 

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • Restaurant Tickets - 800 pesos per month
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 90% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company



  • General L1 support for hardware and MS Office packages 
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups 
  • Provide support based on email generated requests or reports 
  • Document troubleshooting steps and detailed description of the customer incidents and requests 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

Job Segment: Help Desk, Information Technology, Technical Support, Technology