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Helpdesk Senior Analyst

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Date: Apr 17, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.

 Location: Guadalajara, Jalisco. Mexico.

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365. Shift work is required including nights, weekends, and/or holidays & we can offer remote job for this position.

 

Role Responsibilities
 - As needed, this position would also assist with clinical troubleshooting, including EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
 - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
 - Responsible for driving resolution of incidents

Preferences
- Associates degree, technical college or some college course work preferred

- 1+ years of experience as a help desk analyst, customer service representative or similar positions.
- 1+ years of experience with Active directory, Citrix or both.

 

We Offer: 

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • Restaurant Tickets - 800 pesos per month
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 90% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

Lic. Salvador Velasco.

a, Mexico.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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