Mobility Services Advisor

Req ID: 110027 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mobility Services Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

• Provide Enterprise Mobility Management (EMM) administration support of the customers Enterprise Mobility Management (EMM) solution.
• Work directly with the customer’s IT personnel as a direct technical Point-Of-Contact regarding the EMM solution.
• Provide advanced End-User support for any advanced technical issues that are escalated from L2 Support personnel.
• Provide Server-level support of the EMM solution including installation, upgrading, and monitoring of the EMM application on each server of the EMM solution.
• Work with the EMM vendor for any vendor related issues and activities.
• Meet and manage service agreements with customers through selected ITSM within SLA.

Working knowledge in the following Mobile Device Management Products:

• AirWatch / Workspace ONE
• Intune
• XenMobile
• BlackBerry UEM
• MobileIron

Working knowledge in the following Mobile Platform:

• iOS
• Mac OS
• Android
• Win 10

Requirements

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Working knowledge of planning and forecasting techniques for multiple functional areas within IT with an emphasis on mobility
• Excellent Documentation skills
• Strong verbal and written skills.
• Capable of effective communication

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.