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Mobility Services Advisor

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Date: Feb 6, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 110027 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mobility Services Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

  • Provide Enterprise Mobility Management (EMM) administration support of the customers Enterprise Mobility Management (EMM) solution.
  • Work directly with the customer’s IT personnel as a direct technical Point-Of-Contact regarding the EMM solution.
  • Provide advanced End-User support for any advanced technical issues that are escalated from L2 Support personnel.
  • Provide Server-level support of the EMM solution including installation, upgrading, and monitoring of the EMM application on each server of the EMM solution.
  • Work with the EMM vendor for any vendor related issues and activities.
  • Meet and manage service agreements with customers through selected ITSM within SLA.

 

Working knowledge in the following Mobile Device Management Products:

  • AirWatch / Workspace ONE
  • Intune
  • XenMobile
  • BlackBerry UEM
  • MobileIron

 

Working knowledge in the following Mobile Platform:

  • iOS
  • Mac OS
  • Android
  • Win 10


Requirements

  • 5+ years of relevant experience or equivalent combination of education and work experience.
  • Working knowledge of planning and forecasting techniques for multiple functional areas within IT with an emphasis on mobility
  • Excellent Documentation skills
  • Strong verbal and written skills.
  • Capable of effective communication

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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