Mobility Services Advisor
Apply now »Date: Feb 6, 2021
Location: Guadalajara, JAL, MX
Company: NTT DATA Services
Req ID: 110027
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Mobility Services Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Responsibilities
- Provide Enterprise Mobility Management (EMM) administration support of the customers Enterprise Mobility Management (EMM) solution.
- Work directly with the customer’s IT personnel as a direct technical Point-Of-Contact regarding the EMM solution.
- Provide advanced End-User support for any advanced technical issues that are escalated from L2 Support personnel.
- Provide Server-level support of the EMM solution including installation, upgrading, and monitoring of the EMM application on each server of the EMM solution.
- Work with the EMM vendor for any vendor related issues and activities.
- Meet and manage service agreements with customers through selected ITSM within SLA.
Working knowledge in the following Mobile Device Management Products:
- AirWatch / Workspace ONE
- Intune
- XenMobile
- BlackBerry UEM
- MobileIron
Working knowledge in the following Mobile Platform:
- iOS
- Mac OS
- Android
- Win 10
Requirements
- 5+ years of relevant experience or equivalent combination of education and work experience.
- Working knowledge of planning and forecasting techniques for multiple functional areas within IT with an emphasis on mobility
- Excellent Documentation skills
- Strong verbal and written skills.
- Capable of effective communication
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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