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Date: Dec 24, 2017

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 5982 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Network Support Sr. Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

 

Responsibilities

 

 

• Resolution of logical incidents of the network infrastructure and communications.

• Documentation and closure of reports in SOM.

• Solve failure to access applications and telecom Infraestructure.

• Attention to failures and identification of telephone lines in NMP infrastructure.

• Diagnostics of telephony service (network calls and with PSTN output)

• Diagnostics of saturation of the RPV and ADSL links of the branches.

• Security for access control.

 

Development and implementation of network strategies. ·
Provide authorized users with technical support and advice on the proper use and functionality of network services. ·
Analysis and alternative proposals of profitable network services. ·
Support for telecommunication protocols approved for use by NMP. ·
Provide conversion of telecommunication protocols as required by NMP. ·
Manage all requirements and activities of the network, including processing requests according to processes implemented for the NMP account. ·
Document all aspects of Telecommunication services for NMP among them:
• Scaling procedures.
• Acceptance of service procedures.
• Documentation of operating procedures and services.
• Direct and coordinate the activities of third parties.

Required
CCNA Certification or equivalent 3-5 Years of support on IT experience ITIL process knowledge

 

• Continuity in service.     

 

 

https://ops.portal.nttdataservices.com/delivery/WFM/TaleoExit/Shared%20Documents/17000T62-Job Description & Qualification.aspx


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This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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