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Date: Dec 30, 2017

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 12827  


Position Overview
NTT DATA currently seeks a Service Specialist to join our team in support of customer accounts. The individual will be involved in the day to day technical activities of a cross-functional team and support the Asset Management tools and databases. The role will require prior experience in managing IT tools, doing technical integrations, performing database management and building automation through scripting and programing. The desired candidate will need to have an all-round technical ability to meet the demands of supporting the Asset Management service offerings.


• Provide ongoing support to the toolsets and databases for the Asset Management group
• Troubleshoot issues related to Asset Management Tools on a day to day basis
• Manage daily customer request tickets and work orders as they pertain to the Asset Management group
• Provide reporting based on customer requests and audit requirements
• Support deployment of Asset Management tools
• Support automation of data feeds and processes
• Support customer and internal projects pertaining to Asset Management as needed
• Maintain and create as needed integration between Asset Management Tools and other databases and tools within NTT Data and external
• Work with vendors and other technical teams to identify, resolve and mitigate issues on an expedited basis


• Minimum of 3 years of experience in similar role
• ITIL Foundation
• Experience with Remedy (or other ITSM systems)
• Intermediate skills in SQL
• Intermediate experience and skills in Database Management and Development
• Hands on experience with ETL tools
• Hands on experience with Reporting/BI Tools
• Basic working knowledge of Shell Scripting
• Proven ability to work effectively across multiple groups and stakeholders
• Skilled in communicating technical and non-technical concepts effectively, both in oral and written Proactive and self-motivated

This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.

Job Segment: Manager, Database, SQL, Management, Technology