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BPO Team Lead

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Date: Nov 3, 2022

Location: Gurgaon, HR, IN

Company: NTT DATA Services

  • Job Description

  • Create templates for data collection and reporting.
  • Reports Automation.
  • Interpretation of raw data, analyzing results using statistical techniques and provide real time reports.
  • Understanding of forecast and capacity plan.
  • Providing variance between forecast and actuals.
  • Understanding of terms such as shrinkage, attrition and leakage and should also be clear with calculation of all the terms.
  • Understanding of P&L and financial analytics.
  • Skills

  • MS Office – Excel, Word, Access, Macros.
  • Good communication skills.
  • Analytical blend of mind.
  • Must be capable of working with all levels of the organization in capturing, managing and communicating metrics.
  • Should be good in preparation of PPT and data representation skills.
  •  

    Experience

  • Overall, 5 + years of experience in WFM and MIS.
  • BPO background would be an added advantage.


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