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Transition Specialist Advisor

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Date: Mar 19, 2021

Location: Gurgaon, HR, IN

Company: NTT DATA Services

Req ID: 113390 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Transition Specialist Advisor to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

- Responsibilities:  - The EUS Transition Tower Lead is the subject matter expert responsible for all activities required to transition End User Services operations to NTT Data for external customers. Duties include: • Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers. • Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones. • Gathers and documents discovery information from customer using presentations, interviews, and conference calls. • Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions. • Reviews SLAs and contracted obligations from the contract and cost model to identify gaps. • Creates Visio diagrams of the tower/business unit process flows. • Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals. • Documents and conducts User Acceptance testing prior to AOS. • Works closely with Service Management and prepares ITSM workbook for tower. • Conducts weekly meetings with business unit and transition stakeholders and support partners. • Recommends and drives the analysis and solutions of problems. • Monitors and controls work to ensure that the project remains on track and in control. • Interfaces and communicate with project team and management. • Communicates with the Transition team and customer contacts on project status and RAID updates. • Escalates unresolved RAID items to senior and executive leadership Qualification: - 10+ years of relevant experience or combination of work experience and education. - 3+ years of project management experience. - Knowledge of Service Desk, Field Services, Desktop Engineering or similar business practices, policies and procedures. - Knowledge of project management practices. - Expertise with MS Project and MS Office suite (Excel macros and pivot tables) - Excellent communication skills (verbal and written). - Strong team working skills across client, supplier and geographically dispersed virtual teams - Conflict management experience - Knowledge of ServiceNow, Remedy and/or SalesForce.com is preferred. - Prior Service Management experience is a plus. - PMP is preferred.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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