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Field Tech Associate

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Date: Jul 20, 2022

Location: Hackensack, NJ, US

Company: NTT DATA Services

**This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated on or before start date to the extent required by applicable law.


Position’s General Duties and Tasks:

  • Windows 10 deployments
  • Active Directory - Computer management
  • Imaging using Ivanti Landesk
  • Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
  • Work with vendors to help troubleshoot and resolve vendor supported applications
  • Smart hands for network teams
  • Support thin clients, mobility devices, desktops / laptops
  • Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines


Basic Qualifications: 

  • 1+ years of experience in desktop support.


Preferred Skills:

  • MS Windows, MS Office, G-Suite knowledge (google applications, docs/sheets/drive/chat/gmail)
  • Healthcare environment
  • Motivated technician with proven troubleshooting skills
  • Proven customer service skills
  • Must have excellent written and verbal communication skills
  • Must be able to effectively multi-task and work in a dynamic, fast-paced team environment
  • Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service


Job Segment: Technical Support, Technology