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Date: Dec 19, 2017

Location: Halifax, NS, CA

Company: NTT DATA Services

Req ID: 12941 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Application Support Technical Lead to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

 

 

Responsibilities

  • Lead and prioritize the Application Support team’s work load
  • Manage and Own the Problem Management Process
  • Follow appropriate client and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management)
  • Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams
  • Contribute to the planning of application/infrastructure releases and configuration changes
  • Suggest value-adds and process improvements
  • Provide technical leadership
  • Interact with teams and to trouble shoot and resolve complex problems
  • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
  • Maintain application monitoring, performance tuning and testing
  • Provide input to administering and maintaining all production, model and lower environments
  • Provide input to the implementation, backup and roll-back plans
  • Act as a technical resource for internal and external projects
  • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems

 

Functional Skills and Experiences

  • 3+ years’ experience in a hands-on application support lead/manager role
  • Experience leading technical support teams across geographies
  • Experience in providing services to agreed SLA’s and OLA’s
  • Experienced in Problem and Incident Management
  • Excellent interpersonal and communication skills
  • Flexible in working outside of core business hours at short-notice

 

Technical Skills and Experiences

  • Experience with transitioning to/from legacy system support pre/post system modernization
  • Experience with supporting Java applications and an understanding of web technology
  • Experience with deployment automation
  • Experience with monitoring and scheduling tools

 

Desirable

  • Agile Methodology
  • Java programming
  • Monitoring Tools
  • IBM UDeploy
  • Oracle 11/12
  • MS SQL Server (2005/2008/2012)
  • Citrix (XenDesktop, XenApp)

 

 

 


 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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