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Helpdesk Associate

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Date: Jan 1, 2022

Location: Halifax, NS, CA

Company: NTT DATA Services

Req ID: 159860 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

- Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems.
- Handle requests for assistance using and obtaining standard automation platforms.
- Provide administrative support for Service Desk functions.
- Superior written and verbal communication skills.
- Excellent problem diagnostic skills.
- Ability to work through difficult situations under pressure.
- Ability to manage multiple situations and prioritize accordingly.
- Ability to be diplomatic with difficult individuals is a premium skill for this position.
- Familiarity with Microsoft desktop operating system operation and diagnostics.
- Familiarity with Microsoft Office Suite, Office 365 and troubleshooting.
- Understanding of client/server architecture and applications built on Windows infrastructure.
- Basic knowledge of mainframe terms and environment.
- Basic understanding of LAN/WAN technology.
- Understanding of application security concepts and Active Directory.
- Experience using Citrix Receiver.
This position is will work from the Halifax, NS, location as a remote worker for a client who has it corporate office in Montpelier, VT (USA). This postion contains weekend and evening shifts and is subject to change as we grow the Service Desk.



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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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