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Site Reliability Engineer

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Date: Jul 14, 2021

Location: Halifax, NS, CA

Company: NTT DATA Services

Req ID: 135748 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

As a Production Support Analyst, you are a technologist empowered to use your innovation, problem-solving and leadership skills, and to apply your passion for technology at one of the world’s premiere financial institutions.


We are looking for top talent to join our teams, providing best-in-class service to our clients across Investment Banking, Prime Brokerage, Sales & Trading (Equities, Fixed Income), in addition to roles in core Finance, Operations, and Compliance groups.


Our core infrastructure processes hundreds of millions of transactions and we serve assets of more than a trillion dollars daily. If this scale resonates with you, come join us!

We would like to talk to you if you:

  • Are interested in distributed systems and working with high-scale services.
  • Like to work in a fast-moving environment and you are not afraid to change things to make them better.
  • Enjoy new technological challenges and solving hard problems.
  • Believe that a team working well together is truly smarter than the single smartest person on that team.
  • Aspire to grow as a person, as a teammate, and as a production support analyst.
  • Are an effective communicator that has grit, drive, and a deep sense of ownership.


Your responsibilities will include, but not be limited to:

  • Monitoring for and solving issues across the entire tech stack: hardware, software, application and network. A majority of your time will be devoted to production support activities.
  • Working closely with engineering/development teams to address repetitive issues, reduce operational effort, and eliminate future service disruptions.
  • Partnering with business users and other tech teams to manage significant events (business continuity/disaster recovery tests, IPOs, stock splits, major infrastructure changes).
  • Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.
  • Identifying and driving opportunities to improve platform stability and supportability through automation.
  • Representing the RPE organization in application design reviews and operational readiness exercises for new and existing services.
  • Participate in weekend and off hours on-call rotation


Who you are:

Candidates with at least a Bachelor’s degree in Computer Science or other technical discipline(s) should apply if they have had hands-on exposure to any of the following:


  • Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
  • Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
  • Knowledge of ITIL Principles. ITIL certification is a plus.
  • Knowledge of Unix/Linux operating system level concepts such as processes, memory allocation, and networking, with an understanding of how applications are affected by these, and ability to debug and troubleshoot accordingly.
  • Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.
  • Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.
  • Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.







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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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