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Business Support Junior Associate

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Date: Jun 18, 2022

Location: Heredia, H, CR

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Support to join our team in Heredia, Costa Rica.

  • NTT Data Services is Hiring!


    Position's Overview

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.


    NTT DATA, Inc. currently seeks an “Business Support Senior Associate” to join our team in “San Jose, Costa Rica”.


    Client's business problem to solve?


    Specialized administrative service with emphasis and control in IT processes at the foot of local regulation and support for internal audit processes.


    Position's General Duties and Tasks

    In these roles you will be responsible for:

  • Identify key controls in IT processes and perform checks to validate the effectiveness of the same controls.
  • Coordination of the MCA for the IT area in conjunction with the local and regional teams.
  • Provide support on the different regulatory committees of the Bank. Preparation and monitoring of the corresponding reports associated with them.
  • Coordination and preparation of evidence for external and internal audit processes as appropriate.
  • Provide support based on AISO for the IT area.
  • Coordinate with the CoB representatives of the areas (BCR) the fulfillment of the annual Business Continuity programs and processes according to the plan and schedule of activities that the regional office determines during the year.
  • Provide follow-up support to ITPSE (Information Technology Policy Standard Exception) / CAPS to document exceptions and/or deviations from the policy.
  • Coordination of the defined action plans to improve controls in coordination with the Regional Issue Management team.
  • Provides support to different forums, preparation of reports, including test documentation for internal and external audit processes.



    Preferences:  - Optional (nice-to-have’s)


    Required schedule availability for this position is Monday-Friday (08:00am to 17:00pm CST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement



  • Requirements for this role include:
  • 1 to 3 years of experience with Information Technology Management with Audit experience and Risk Control  
  • Ability to work across multiple teams
  • Ability to communicate (oral/written) effectively to exchange information with our client English, B1+
  • Detail oriented, proactive, and accustomed to searching out best practices and solutions.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Consulting, Technology