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Desktop Support Associate

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Date: Apr 8, 2021

Location: Hilton Head Island, SC, US

Company: NTT DATA Services

Req ID: 115157 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Associate to join our team in Hilton Head Island, South Carolina (US-SC), United States (US).

This role will require an on-call rotation amongst the team to support after-hours and weekend incidents.

The individual will be responsible for the following:

  • Receives and controls onsite inventory
  • Performs basic configuration of desktop / notebook equipment – following basic instructions
  • Coordinates with Field Service Team for moving and setting up End User equipment
  • Basic installation and maintenance of technical products
  • Follows predefined procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior-level technical specialist
  • Reviews, troubleshoot, and approves operational quality desktops, notebooks, printers, and associated peripherals
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system

Basic Qualifications 

  • Minimum of 2 years of desktop support, technical support, and end-user support
  • Minimum of 2 years customer service experience
  • Minimum of 2 years of Windows Operating Systems environment

Preferred Skills

  • Prior work experience in healthcare / hospital settings

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Hilton Head
Nearest Secondary Market: South Carolina

Job Segment: Consulting, Technical Support, Technology