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End User Mobile Specialist

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Date: May 18, 2019

Location: Horsham, PA, US

Company: NTT DATA Services

Req ID: 42554 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a End User Mobile Specialist to join our team in Horsham, Pennsylvania (US-PA), United States (US).



The Mobility Analyst is responsible for the configuration, management, and ongoing support of end user Mobile Devices and hands-on support of all executive mobility issues. The ideal candidate will have a proven and demonstrable track record of being a leader in driving mobility infrastructure projects forward, as well as a rich history in providing excellent support to executive members. Unquestionable comfort in acting as both the face and core member of the mobility team is vital.Perform data analysis and executive reporting. Working with carrier, third -party, and BBU data, create necessary usage, exception, contract analysis, and cost/savings reports


Basic Qualifications


3 years Telecom Expense Management

3 years of Mobile Device Management experience

3 years of Analytical Skills

1 year of Project Management

1 year of being in front of a client



Essential Functions:

·  Provide high-quality technical support to effectively diagnose and resolve support incidents reported by our executive members.

·  Act as primary liaison between BBU and third-party mobility vendor.  Address issues with data feeds, user portals, incident escalation, equipment lifecycle coordination, and carrier coordination, TEM, etc.

·  Assist with the thorough documentation, maintenance, and continuous improvement of standardized processes around mobile devices and our third party vendors.

·  Provide functional expertise on projects and assist with requirement gathering, identification of emerging technologies, and business case development.

· Assist with the development of a set of core images/profiles, including operating systems and application configuration settings, ensuring interoperability among the applications and images/profiles.

Knowledge, Skills, and Abilities:

· Advanced skills with desktop and mobile device technologies, toolsets, and methodologies

·MAAS360, Apple iOS and Google Android devices, Configuration profiles, Compliance Policies, Application Management

·Experience in Imaging, Configuration Profiles, Policies, App packaging, Mac patching, Active Directory Integration, and security.

· Work with legal and HR departments, and other management teams, for data retention, legal hold, subpoena activities

· Ability to effectively interact with all internal and external stakeholders involved in Mobility support, as well as customers at all levels in the organization.

·Strong task and time management skills, excellent oral and written communication skills, strong technical writing/documentation skills, and strong technical expertise on all aspects of Mobile devices.

·Ability and initiative to quickly/continually learn and proactively stay on top of latest mobile device and Android/Apple management technologies.

· Ability and initiative to make decisions on own.

·Ability and initiative to drive efforts from beginning to end with little supervision.

·Take ownership of current projects and act as the principle driver

·Manage a timeline of deliverables, including measurements of success & real-time analysis of the impact being provided

·Interface with outside vendors, third party support teams, and various external resources to accomplish the established goals provided by leadership

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.

·Experience: 5-7 years of progressive responsibility and directly related work experience.

· Skills: Exemplary customer service skills.  High proficiency with Excel (table joins, v-lookup, pivot tables, etc.) and PowerPoint

· Certification: MaaS360 or other MDM packages, Android Certified, Apple Certified, ITIL a plus

· Hours of Operation:

· This position requires the individual to be on-site 5 days a week within the hours of 8:00 am and 6 pm. Hours of operations are subjected to change based on business needs.

· Available on-call, nights and weekends, for major incident and executive issue resolution


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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