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Date: Jan 13, 2018

Location: Hyderabad, AP, IN

Company: NTT DATA Services

Req ID: 5762 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ITIL Service Manager to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).



Day to Day job Duties
Ensure that the infrastructure teams are aligned with the Corp IT ITSM strategy and initiatives.
Provide coordination across the operations teams to ensure consistent processes and reporting
Provide oversight and administrative support for ITIL functions, including incident, problem, change, configuration management
Run the infrastrucuture specific change advisory board, problem management reviews and tracking, incident management processes and templates, etc
Administers the configuration of process related tools including ticketing applications, reporting tools, and other technologies.
Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness.
Initiating the Problem Management process for high impacting incidents, related incidents, unsuccessful changes and missed Service Level commitments
Review incident, problem, and request aging and work with infrastructure group managers to ensure compliance with process guidelines
Conducting workshops to identify, assess and address process deficiencies, ensure common understanding of process intention and operation
Provides point of contact for process related questions or issues and facilitates process related meetings.
Work with the metrics reporting function to produce the required metrics reporting


Basic Qualifications
Minimum 5+ years Infrastructure Services experience in an ITIL oriented environment
Minimum 3+ years experience with managing and improving ITIL practices in an organization


Other Desired Skills
ITIL V3 Certifications
Continuous Process Improvement
Managing Service Levels
Change Management

Soft Skills
Strong Analytical skills – able to accurately identify, document and recommend solutions to complex operational problems
Innovative/Creative thinker – seeks out continuous improvement.  Develops solutions and new ways of thinking about challenges, finds opportunities
Excellent Verbal and Written Client Communication Skills (communicating with various levels within the organization appropriately)


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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