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Date: Jan 16, 2018

Location: Hyderabad, AP, IN

Company: NTT DATA Services

Req ID: 3285 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Level 1 Service Desk - Japanese Language to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

 

 

Responsible for providing the first point of contact for internal customers.  Responsible for providing hardware, software, servers, printers, Networks, communication and procedural support over the phone and online in an effort to aid our business units in operating in an effective and efficient manner.  Provides resolutions to problems in a professional, timely and cost effective manner.  Available for on call support 24/7/365

 

Job Description

  • Japanese Language Expert is mandatory.
  • Provides customer service through actively listening, showing empathy and attention to detail.  Proactively, follows up on problems.  Anticipates customer concerns.
  • Analyzes and identifies hardware, software, procedural and/or communication problems.
  • Develops, maintains, and applies knowledge of systems and tools necessary to troubleshoot problems.
  • Communicates technical resolutions clearly, concisely and precisely verbally and in writing.                            
  • Documents and summarizes interactions with internal customers, accurately, for tracking and reporting purposes.
  • Adheres to department and company policies, procedures, and expectations particularly service level objectives.
  • Works with employees within and outside the department to ensure the resolution or escalated of problems.
  • Applies advanced diagnostic techniques to identify problems; investigate causes; and recommend solutions.
  • Provides troubleshooting and support.
  • Provides phone and help-desk support for local and off-site users.
  • Analyzes customer needs to determine functional and cross-functional requirements.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.
  • When applicable, provides suggestions for process and procedure improvement.

 

Qualifications/Education

  • 1-3 years of directly related experience supporting help desk operations.
  • Degree or Technical Training.
  • Experience in business applications and infrastructure technical support. 
  • Experience in an ITIL environment.
  • Experience in a Lean or Six Sigma environment.

 

 

Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Issue or manage ticket as Level 1
  • Escalate to a Level 2 resource.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Ability to work in a team and communicate effectively
  • Act as the single point of contact for all types of service requests
  • Available to work weekends, holidays, and nights.
  • Ability to adapt to a fast pace environment that is constantly changing.
  • Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails and reports) to various audiences (work group, team, company management, external clients).
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

 

 

Knowledge, Skills, and/or Abilities Required:

  • Preferred professional certifications Comptia A+ or Microsoft Certified Professional (MCP).
  • Proficient and accurate typing skills
  • Computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Self- motivated and ability to multi-task and work in a fast moving environment
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • At least one year professional experience in a "help desk" or similar professional role.

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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