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Messaging Services Specialist

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Date: Nov 25, 2021

Location: Hyderabad, TG, IN

Company: NTT DATA Services

Key Duties and Responsibilities

  • Office 365 and SharePoint administration
  • Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliabilityAdministration, support and configuration of MS Office O365 for staffMaintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and contentAdminister and support an enterprise-level Microsoft Exchange infrastructureTroubleshoot Exchange related issues when alerted by monitoring software
  • General IT: End-user support and training for hardware and software
  • Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)Providing end-user support for all PC based hardware, applications and servicesNew user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
  • Maintain and provide support for all IT infrastructureProvide tier 1 and tier 2 support and troubleshootingTroubleshoot OS, network and storage related issues Operational Security, Maintenance and Governance
  • Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individualsPerform software upgrades and patches (bios, firmware upgrades, etc.)Troubleshoot various Office 365 issues including connectivity and mobilityConduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings


  • Experience administering O365, Exchange, Azure Active Directory and SharePoint environmentHelp desk experience and ability to provide technical and end-user supportGeneral knowledge of networking – IP, DNS, SMTP5 years of IT experience

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