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Date: Jun 24, 2024

Location: Pune, MH, IN

Company: NTT DATA Services

Req ID: 287171 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Job Title:

Salesforce Delivery Manager

Job Description:


We are seeking an experienced Salesforce Delivery Manager with 8+ years experience who can oversee the delivery of Salesforce projects and solutions. The ideal candidate will have a strong background in Salesforce, project management, and team leadership. This role involves managing multiple Salesforce projects, ensuring they are completed on time, within scope, and within budget, while meeting high-quality standards.

Key Responsibilities:
Project Management: Lead the planning, execution, and delivery of Salesforce projects. Develop project plans, manage timelines, and ensure projects are completed within scope and budget.

•Team Leadership: Manage and mentor a team of Salesforce developers, administrators, and consultants. Foster a collaborative and high-performance work environment.
Client Engagement: Act as the primary point of contact for clients, ensuring their needs are understood and met. Build strong relationships with stakeholders and manage expectations effectively.

•Quality Assurance: Oversee the quality of deliverables, ensuring they meet the required standards and best practices. Conduct regular reviews and provide feedback to the team.

•Risk Management: Identify potential risks and issues related to project delivery. Develop mitigation plans and ensure timely resolution of problems.

•Strategic Planning: Contribute to the development of strategic plans for Salesforce initiatives. Provide insights and recommendations to improve processes and enhance the value delivered to clients.

•Resource Management: Allocate resources effectively, ensuring the right skill sets are applied to the right projects. Manage resource capacity and workload balancing.
•Continuous Improvement: Promote a culture of continuous improvement by implementing best practices, tools, and processes. Stay updated with the latest Salesforce features and industry trends.

Required Skills and Qualifications:

•Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Advanced degree or MBA is a plus.


•Proven experience as a Salesforce Delivery Manager or similar role, with a minimum of 8 years experience in managing Salesforce projects.

•Strong understanding of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce platforms.

•Technical Skills:

•Proficiency in Salesforce configuration, customization, and integration.

•Knowledge of Salesforce development languages and tools (e.g., Apex, Visualforce, Lightning Components).

•Experience with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
•    Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate a team.

•    Communication: Excellent verbal and written communication skills, with the ability to convey complex information to both technical and non-technical stakeholders.

•    Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot issues and develop effective solutions.

•    Client Focus: Strong client management skills, with a focus on delivering high-quality service and building long-term relationships.

Preferred Qualifications:

    •    Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer, Salesforce Certified Sales Cloud Consultant).

    •    Experience with other CRM systems and integrations.

    •    Knowledge of cloud computing concepts and services (e.g., AWS, Azure, Google Cloud).

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Cloud, Computer Science, Project Manager, Quality Assurance, MBA, Technology, Management

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