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Delivery Executive

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Date: Jan 2, 2023

Location: Jacksonville, FL, US

Company: NTT DATA Services

Req ID: 215658 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Executive to join our team in Jacksonville, Florida (US-FL), United States (US).

Delivery Manager


Job Responsibilities Include:

  • Provide effective delivery leadership in support of NTT DATA’s large commercial account including resourcing, budget, structure, and policies and procedures
  • Lead and enable enterprise-wide thinking in the team; Remain informed on industry security trends and issues, including emerging technologies and navigate a path for creating new opportunities in new technologies
  • Ensure that NTT DATA performs the services agreed to by the master services agreement and Statement of work(s) in a manner that is consistent with both the spirit and the letter of the agreements. Facilitate team and NTT DATA’s compliance with the agreement
  • Establish, Support and follow Category Governance decision rights, standards delivery processes and practices and manage critical operational issues that cross organizational boundaries
  • Manage day-to day relationships with all NTT DATA teams to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations. Ensure service lines meet current and future capacity requirements
  • Ensure timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues
  • Defining and maintaining service standards in line with Client expectations. Define, manage, and continual improve service level reporting for services
  • Implement metrics to demonstrate continuous improvement and alignment with the industry
  • Provide accurate forecasting of resources and cost, drive operational margin improvement as set by the organization
  • Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels and growth opportunities
  • Create vision, clear direction and strategy for the team; Constantly monitor and improve team efficiency, effectiveness and impact


Basic Qualifications:

  • Minimum 10 years of experience as a Delivery Lead/Manager for Commercial industry projects/customers
  • 5+ years of experience managing delivery operations at a minimum of $10M annual revenue.
  • Experience with multiple delivery models, digital transformation initiatives, and methodologies
  • Experience prioritizing and executing tasks in a high-pressure environment
  • Client engagement and presentation experience to C-level executives


Preferred Skills:

  • Commercial industry experience 
  • Transportation and/or logistics industry experience


Location & Travel:

Candidate needs to be within commutable distance to office in Jacksonville, FL.  Remote work is not an option.     


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Jacksonville

Job Segment: Consulting, Technology