Microsoft Dynamics AX - Sr Support Specialist
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Date: Feb 18, 2021
Location: Lexington, KY, US
Company: NTT DATA Services
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
General Duties & Responsibilities - Provide expertise in the Dynamics AX finanical, supply chain and production/manufacturing functions. - Respond to Dynamics AX support tickets, including troubleshooting, issue resolution, and ticket closure. - Provide in-depth knowledge of the Microsoft Dynamics AX application and evaluate the customer’s business processes against the standard Microsoft Dynamics functionality. - Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected. - When necessary, collaborate with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes. - Responsible for supporting the Microsoft Dynamics AX application to achieve the customer’s business requirements. - Facilitate the customer’s decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application). - Responsible for conducting acceptance testing and train customer resources to successfully use and maintain the Microsoft Dynamics AX application.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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Nearest Major Market: Lexington
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Consulting, ERP, Technology