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BPO Customer Care Analyst

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Date: Sep 10, 2022

Location: Lincoln, NE, US

Company: NTT DATA Services


• This is often a college graduate who is entering the workforce in their field of study. 
• They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting. 
• They handle detailed problems which require standard solutions. 
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team associated with all phases of transaction processing. 
• Interacts with clients and internal departments to resolve complex issues. 
• Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance. 
• Leads quality audit on client accounts.
Skills Required :
• Strong computer skills. 
• Exceptional communication skills. 
• Exceptional customer service skills. 
• Excellent attention to detail, time management and organizational skills


Job Segment: Project Manager, Technology