BPO Hc and Insurance Operations Senior Associate

"• Individuals here have a well rounded knowledge of the policies and procedures for their work area. • Their work may require discretion and independent judgment for nonroutine matters. However, the primary focus of work activity is predominately routine. 
• They may make policy recommendations to their managers and be an escalation point for less experienced team members
• Allocates and delegates takes amongst employees. 
• Provides operational support to employees on all phases of transaction processing. 
• Interacts with clients and internal departments to solve issues. 
• Identifies and resolves issues around pending transactions. 
• Performs quality audit on accounts.
Required Skills :
• Demonstrated client interaction skills. 
• Ability to analyze reasons behind incomplete transactions. 
• Understands process interdependencies. 
• Possesses deep domain knowledge in Healthcare and Insurance domain."