BPO Hc and Insurance Operations Senior Associate
Apply now »Date: Jan 4, 2023
Location: Lincoln, NE, US
Company: NTT DATA Services
"• Individuals here have a well rounded knowledge of the policies and procedures for their work area. • Their work may require discretion and independent judgment for nonroutine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members
• Allocates and delegates takes amongst employees.
• Provides operational support to employees on all phases of transaction processing.
• Interacts with clients and internal departments to solve issues.
• Identifies and resolves issues around pending transactions.
• Performs quality audit on accounts.
Required Skills :
• Demonstrated client interaction skills.
• Ability to analyze reasons behind incomplete transactions.
• Understands process interdependencies.
• Possesses deep domain knowledge in Healthcare and Insurance domain."