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BPO Senior Manager

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Date: Sep 10, 2022

Location: Lincoln, NE, US

Company: NTT DATA Services

Req ID: 200191 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Manager to join our team in Lincoln, Nebraska (US-NE), United States (US).

BPO Senior Manager

 

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a “BPO Senior Manager” to join our team in “Lincoln, Nebraska

 

Basic Qualifications:

 

8 years of BPO Management

5 years of customer facing experience

5 years of mulitlevel supervision of staff

 

Responsibilities:

 

Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members. 
• Work is guided by operational and project objectives. 
• Sets and communicates clear expectations for work outcomes and manages performance.
• Establishes and monitors performance goals of department. 
• Applies in-depth technical knowledge of systems, applications and account operations in support of single or multiple client groups. 
• Works on continuous improvement efforts for increased efficiency and effectiveness of processes
Skills Required :
• Excellent influencing and communication skills. 
• Excellent client service skills and leadership capabilities. 
• Strong knowledge, understanding and application of project management principles and methodologies
• Excellent analytical / problem solving skills. 
• Strong budgeting, business financial and P&L skills. 
• Demonstrated ability to develop operational and strategic plans.

 

#LI-MIWS
#INDICS

#INDBPO


For more information email tacey.atkinson@nttdata.com

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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