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BPO Team Lead

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Date: Sep 20, 2022

Location: Lincoln, NE, US

Company: NTT DATA Services

Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.

Supervised team typically responsible for transactions or processes.

May assign work to direct reports.  

Makes hiring, firing, promotion, and disciplinary recommendations.

Leads a team ensuring the highest quality of service is provided to clients.

Monitors performance of the team and reports results and issues to higher-level leadership.

Assists team with escalated client or account issues.

Has input into hiring, staffing and maintaining a diverse and effective workforce.

May interact with clients and internal departments to resolve issues.

Works with the team to complete assignments using established guidelines, policies and procedures.

Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date.

Upon request, compiles and analyzes data to identify trends for root cause analysis.

Good communication skills.

Good client service skills and leadership capabilities.

Basic knowledge, understanding and application of project management principles and methodologies.

Good analytical / problem solving skills.

Job Segment: Manager, Project Manager, Management, Technology