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Date: Mar 17, 2018

Location: Lincoln, NE, US

Company: NTT DATA Services

Req ID: 4982 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Quality and Performance Consultant to join our team in Lincoln, Nebraska (US-NE), United States (US).



In this Role you are accountable for :

  •  Analyzing and interpreting  trends and patterns in a dataset.
  •  Ability to interpret and infer data to serves as inputs for business reports and identify departmental needs.
  • Utilize data analysis to identify business problems and provide recommendations for process improvements to improve Call Center Quality.

Required skills for the role include:

  • 3+ years of experience in a professional/office related environment (i.e. office suport, administrative, clerical, customer service) that required you to work regularly scheduled shifts. 
  • 3+ years of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • Proficicent in Excel including Pivot Tables and V- Look-up skills.
  • 2+ years of experience providing Quality Assurance feedback to front line Representatives as well as Leaders including presenting information to all levels of employees including Senior Leadership
  • 2+ years of experience working with and coordinating with other departments
  • An education level of at least a high school diploma or GED



  • Previous  industry experience in a Provider  or Insurance company that required knowledge of Life and Annuity Products or other Insurance Products and Quality of Call Center Operations
  • Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product. Ability to communicate (oral/written) effectively in a professional/office setting
  • Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills. Time management skills that require the ability to cope with a complex, changing environment.  


*** All new hires will be required to successfully complete our Foundations of Insurance training classes and demonstrate proficiency of the material.


Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm.  Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm.   Saturday mornings (rotating) 8:00 am to 12:00 pm could also be required

am to 12:00 pm could also be required


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Lincoln

Job Segment: Consulting, Clerical, Cloud, Quality Assurance, Technology, Administrative