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Organizational Change Manager

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Date: Nov 25, 2022

Location: Linthicum, MD, US

Company: NTT DATA Services

Req ID: 211223 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Organizational Change Manager to join our team in Linthicum, Maryland (US-MD), United States (US).

The Organizational Change Manager will be part of a larger team of OCM specialists that supports a portfolio of Medicaid projects for a Maryland state agency. The Organizational Change Manager maintains a broad understanding of project activities assigned to them and processes in order to apply a structured organizational change management (OCM) approach and methodology for the impact to personnel. 

Additional duties include:

•    Apply a structured change management approach and methodology for the impact to personnel caused by projects and change efforts 
•    Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns 
•    Understand client's organization and change management issues, explain the factors involved and shape organizational solutions to deliver value to the client
•    Conduct organizational change readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner 
•    Support the execution of change management plans by employee-facing managers and business leaders 
•    Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan, stake holder analysis and resistance management plan 
•    Support training and coaching, work closely with communications, HR and organization development teams to support the implementation of the plans
•    Be an active and visible coach to executive leaders who are change sponsors 
•    Create and manage measurement systems to track and report on adoption, utilization and proficiency of individual changes 
•    Identify resistance and performance gaps, and work to develop and implement corrective actions 
•    Assist with draft communications regarding workforce and organizational transitions and assist as needed with facilitating meetings
•    Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
•    Help re-align the organization, its people, and their actions with critical businesses
•    Develop surveys, newsletters, and other communication materials as needed
•    Facilitate project meetings, assign and manage tasks for change activities
•    Support status reporting requirements and timelines

Employee is expected to undertake any additional duties as they are assigned by their Manager.
Minimum Qualifications
•    College Degree in Organizational or Cultural Change Management or equivalent business experience
•    Minimum of 4 years’ experience related to the successful delivery of change management work in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support and organizational readiness
•    Excellent written and verbal communication, problem-solving and customer service skills
•    Prosci or other Change Management certification a plus
•    Demonstrated experience conducting meetings and making presentations
Additional Qualifications
•    Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success
•    Strong analytical and critical thinking skills
•    Experience using SharePoint and Microsoft Office applications

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Baltimore

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