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Field Tech Senior Associate

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Date: Apr 13, 2019

Location: London, LND, GB

Company: NTT DATA Services

Req ID: 44044 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Field Tech Senior Associate to join our team in London, London, City of (GB-LND), United Kingdom (GB).



Onsite IT Support Analyst



NTT DATA Services currently seeks a IT support Analyst to join their team working on client site. The team are responsible for the technical support of hardware and software across the site for all hardware and software Incidents and requests for end user computing support (including desktops, laptops, mobile and printers).


Role Responsibilities:

  • Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system
  • Assists customers in the operation of video conferencing systems
  • Instructs/supports other technicians with their daily work
  • Be a point of escalation for difficult issues/problems
  • Solve issues for difficult customers and VIPs


Key Skills

  • Strong technical knowledge and skills in IT maintenance, installations and troubleshooting
  • Effective communicator with good interpersonal and analytical skills
  • Excellent customer service skills to provide consistent positive customer experience.
  • A technical background in a Windows client operating environment, preferably with knowledge of Windows 10, Active Directory and multiple software suites including MS Office.
  • Knowledge and experience of working with Service Tickets would be beneficial.



Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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