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Date: Feb 7, 2018

Location: Los Angeles, CA, US

Company: NTT DATA Services

Req ID: 13637 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Data Center Operations Analyst to join our team in Los Angeles, California (US-CA), United States (US).



Job Family Summary:

Provides operational support for systems hardware, peripherals and software within NTT DATA centers and related facilities. Identifies, isolates, and resolves problems. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems. Monitors and manages systems consoles for the following: problems, systems availability, production scheduling and control, reports distribution, service level support, administration and controls, equipment operation, backup recovery, procedural documentation, and execution of the disaster recovery plan.

  • Identifies areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
  • Understands and manages problems utilizing defined problem and change management policies and procedures.
  • Conducts periodic inspections of assigned data centers to ensure production and data center logistic policies are being met.
  • Responsible for rack assignments, assembly, installations and moves.
  • Plans, organizes, and coordinates ongoing data center installations and modifications to meet current and future timelines/demands.
  • Responsible for capturing and reporting metrics to leadership.
  • Responsible for controlling data center inventory.
  • Communicates provisions of data center policies to the corporation and facilitates customer understanding of processes and procedures.
  • Plans and coordinates with facilities to ensure appropriate data center capacity/scalability.
  • Develops solutions to complex technical problems, which may impact multiple work areas.
    • Apply research information gathering and analytical skills.
      • Selects appropriate alternatives from defined options.
      • Collects required documentation; verifies conformance of documents with standards.
      • Assesses accuracy of detailed information.
      • Tracks, maintains and produces regular and ad hoc reports.
    • Handles detailed, structured problems.
      • Identifies roadblocks to task completion and effectively brings them to management for resolution.
      • Generally uses existing procedures to resolve standard problems.
    Works on assignments where judgment is required.

Required Skills:

  • 4-6 years of NOC experience including: 
  • Troubleshooting enterprise technologies; problem analysis/resolution of hardware/software issues; experience supporting a technology infrastructure with 1000+ nodes is preferred; NOC (Network Operations Center) / Data Center experience is highly preferred. Cisco routers and switches; WANs (T1s, T3s, Frame Relay, ISDN etc.); routing protocols and media types; network general sniffers and probes; F5; and DNS.

Desired Skills:

  • Tivoli Storage
  • Automated Scripting
  • CCNA


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Los Angeles

Job Segment: Database, Cisco, Consulting, Data Center, Cloud, Technology