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Client Delivery Executive III - Federal Civilian

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Date: Jun 23, 2022

Location: Mclean, VA, US

Company: NTT DATA Services

Req ID: 186731 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive III - Federal Civilian to join our team in Mclean, Virginia (US-VA), United States (US).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By being extremely selective and hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

NTT DATA currently seeks a Client Delivery Executive III - to join our Federal Civilian Practice in the Public Sector Business Unit, based in the DC Area.

Overall Responsibilities & Duties - All Within Federal Civilian Practice:

 

•           Overall ownership of assigned customer relationship(s).

•           Accountable for the delivery of service commitments to customers for their account(s).

•           Develops account plan for the LOB account(s) in coordination with the Customer Executive who  

owns the integrated, final plan.

•           Manages delivery components of the Account P&L.

•           LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal

governance and technical certification.

•           Ensures that full life cycle delivery costs are within or better than the delivery costs committed

within the approved deal model.

•           Responsible for profit goals and effectively manages LOB account P&L and forecasts.

•           Directs the efforts of others in the achievement of the strategic and operational objectives of

the group.

•           Manages the hiring, staffing and maintaining of a diverse and effective workforce.

•           Responsible for career development/planning, performance and pay discussions of team

members.

•           Coordinates the activities of technical solution team members to meet contract obligations.

•           Provides complex metrics and reporting support to all relevant stakeholders.

•           Identifies opportunities for Growth and Innovation and supports planning and execution for the

same.

•           Proactively identifies potential issues and drives resolution to avoid customer impact and

facilitate continuous improvement.

•           Builds and sustains effective communications with all stakeholders and cross-functional teams in

an effort to maximize the customer experience.

•           Ensures positive customer experience and satisfaction by developing and executing to a Net

Promoter Score (NPS) Action Plan.

  • Accountable for related performance objectives.
  • Initiates integrated business plans based on senior leadership strategy.
  • Assumes responsibility for sales objectives.
  • Manages multiple programs and the coordination and direction of large third-party partner relationships.
  • Engagements are predominantly regional (Federal), while leading delivery teams that may exceed 100 or more employees.
  • Demonstrated experience at overseeing and managing the largest and most complex accounts.
  • Demonstrated ability to develop and implement strategic initiatives. 
  • Seasoned ability to multi-task in a dynamic environment
  • Proven interpersonal, organizational and communication skills (both written and verbal)
  • Proven presentation skills to C-level executives
  • Proven negotiation and problem solving skills
  • The ability to handle stressful situations with perseverance and professionalism
  • The ability to multitask

 

Preferred Skills within Federal Civilian Industry:

 

  • Expert priority-setting skills as they relate to setting strategic direction for the group.
  • Ability to lead large cross-functional teams including global teams.
  • Drives quality and productivity within team.
  • Expert analytical, problem solving, negotiation and organizational skills.
  • Ability to motivate, direct and lead large groups of people at all levels within the organization.
  • Extensive experience managing very large third party relationships across geographies and/or industries in the successful achievement of customer satisfaction levels.
  • Expert ability to implement delivery transformation programs to re-engineer delivery cost model.
  • A proven track record of leading large, complex, high-risk projects in a client environment
  • Vendor/business partner management skills
  • Expert knowledge of finance, contract management, customer relationship, leadership, relevant industry, negotiation, value creation and project management.

 

 

Basic Qualifications within Federal Civilian Industry:

 

  • Requires 15+ years Client Portfolio management in Federal Civilian. (Includes 7+ years managerial/leadership experience.)
  • Bachelor’s Degree required, Graduate degree preferred. 
  • 10+ years of experience overseeing and managing largest and complex accounts.in Fed Civ
  • 10+ years of demonstrated ability to develop and implement strategic initiatives.in Fed Civ

 

 

#LI-NAM

#INDSALES

#LI-SGA

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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