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Account Service Advisor

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Date: Dec 1, 2020

Location: Mexico City, DIF, MX

Company: NTT DATA Services

Req ID: 105161 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Account Service Advisor to join our team in Mexico City, Distrito Federal (MX-DIF), Mexico (MX).

In these roles you will be responsible for:

  • Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas.
  • They handle diverse issues and lead projects that contribute to the company's success.

Requirements for this role include:

  • Leads intermediate-level service delivery processes and associated projects.
  • Owns one or more service delivery processes.
  • Manages service delivery processes in a standard service delivery environment.
  • Leads continuous improvement activities in support of client or internal business processes.
  • Typically requires 5-6 years relevant experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Graduate degree preferred.
  • Strong understanding of ITIL processes and principals.
  • Strong written and verbal skills.
  • Strong ability to create and document process.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Travel including overnight domestic or international trips may be required.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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