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Application Mgmt. Specialist Advisor

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Date: Mar 20, 2023

Location: Mexico City, MEX, MX

Company: NTT DATA Services

Req ID: 191806 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Mgmt. Specialist Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX).



We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
To be a successful service delivery manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.
Service Delivery Manager Responsibilities:
•    Maintaining positive relationships with customers.
•    Identifying customer needs and overseeing service delivery within the business context.
•    Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
•    Managing finances and budgets.
•    Determining ways to reduce costs without sacrificing customer satisfaction.
•    Assessing customer feedback and using your creativity to establish, improve, and refine services.
•    Remaining organized and meeting deadlines.
•    Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Service Delivery Manager Requirements:
•    A bachelor's degree in a business-related field.
•    Experience in customer service, leadership, and logistics may be advantageous.
•    Good computer skills and the ability to use business support software.
•    Strong customer service, project management, and quality control skills.
•    Good resource planning skills.
•    Excellent leadership and customer service skills.
•    Strong teamwork skills and attention to detail.

Project Management-PMO-Project Management (3228512)- 1-3 years experience

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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