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Service Manager - Critical Incident Management

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Date: Jul 11, 2019

Location: Mexico City, DIF, MX

Company: NTT DATA Services

Req ID: 49280 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Service Manager - Critical Incident Management to join our team in Mexico City, Distrito Federal (MX-DIF), Mexico (MX).



Possible to work 100% remote 


Resonsible to lead and manage day to day critical and high incidents 


Ensures contractual Service Support requirements are understood and managed;

Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers;

Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement;

Presents operational and service level reports and explains service level support available to internal or external customers;

Administers and manages the configuration of process related tools, reporting tools, and associated technologies;

Provides point of contact for process related questions or issues and facilitates process related meetings.


- ITIL Foundation Certification
- Excellent Communication Skills
- Previous Incident Management experience
- Critical Incident Management experience is considered a plus.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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