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Network Convergence Senior Specialist

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Date: Nov 22, 2022

Location: Mexico, MEX, MX

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Convergence Senior Specialist to join our team in Mexico.

Role Responsibilities


Providing Support on Customer Telecom Environment by following ITIL framework, Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.

Develops solutions to a variety of problems of moderate complexity.

Interprets generally defined practices and methods.

Identifies issues beyond stated situation.

Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.


Technical Competency


Must have medium Network Troubleshooting Skills (switching and routing)

Must have troubleshooting experience in Analog Voice Gateways, E1 links with R2 signaling and FXS/FXO trunks and related projects.

Must have troubleshooting experience in Cisco Jabber, Cisco Call Manager and Cisco unity Connection and related projects.

Desirable but not required have troubleshooting experience in UCCX or UCCE Support and related projects is a plus

Should have experience in understanding the business requirements and provide support to VoIP infrastructure.

Desirable but not required have experience on Cisco UCCE troubleshooting, ICM & CVP Scripting, Verint Recording Solution, is a plus.

Should have experience in Adhering to the process for any changes in the system with respect to the ITIL Standards

Must be certified in CCNA Voice or Preferably CCNP-Voice/CCVP, ITIL.

Good understanding of L2/L3 switched campus environments and end-to-end QoS configuration/troubleshooting

Cisco Call Manager (versions 8.x 10.x), Unity 8.x 10.x, UCCX 8.x 10.X, SRST, Call Manager Express8.x, Gateways, Conferencing/transcoding and LDAP directory integration

Voice trunking/signaling including ISDN T1/E1 PRI, CAS, FXS/FXO,

CUBE/ ISR series Routers with full voice/ VOIP functionality, E1/T1 PRI

Translation pattern, Route pattern, Configuring Hunt group, Transcoding, Conference Bridge Media Termination point

Knowledge in Avaya is a Plus




Minimum 7+ experience on Cisco VOIP or Cisco UCCE Contact Center or on both.




Graduate, BE, B.Tech, BCA etc.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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