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Field Technical Manager

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Date: Jun 25, 2019

Location: Miami, FL, US

Company: NTT DATA Services

Req ID: 50604 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Field Technical Manager to join our team in Miami, Florida (US-FL), United States (US).

 

 

NTT DATA is currently looking for a Field Tech Senior Manager to work in Miami, FL.

 

Responsibilities:

  • Sets strategy, goals, and metrics for field repair and maintenance by managing and driving deployment & sustaining field operations, including escalations and expedites to include: Program efficiency of Field
  • Technicians, monitoring of KPIs & SLAs regarding ticket volume and performance and utilization, coordinates field technical training and service readiness for new products, sustained programs, and special projects

- Develops and implements process improvements to field operations, including tool implementation
- Represents field services to customers, sales and segment teams, logistics, and technical support organizations
- Oversees functional repair for In-Warranty and Out-of-Warranty screening and repair
- Conducts quarterly business reviews with suppliers and functional groups.
- Responsible for performance of vendors and cost control
- Oversees the Daily Management of Root Cause Analysis
- Efficiency Monitoring and Action Plan for Program.
- Reviews PFS Resource Utilization Reports
- Responsible for coordinating with Workflow Coordinators & Reporting Team.
- Identifying potential risk / resolution approaches for targeted Client tasks / deployments
- Provide assistance to Service Areas on scoping & implementation planning. Conduct periodic Managed Client Onsite Training to PFS Field Team
- Prepares documentation to record and track issue resolutions
- Travel is almost exclusively in their local market/state
- Leads the efforts of others in the achievement of the strategic and operational objectives of the group
- Manages the hiring, staffing and maintaining of a diverse and effective workforce
- Responsible for career development/planning, performance and pay discussions of team members
- Accountable for the day-to-day operations of an area managing processes, programs and/or initiatives
- Manages a staff of professional level team members or manages a team through lower-level supervisors
- Establishes and influences operating policies. Plans for an area’s future needs and operations
- Contributes to policy/ program development
- Impacts aspects of department or function results.  Manages related costs and methods
- Work is guided by general policies and management guidance. Independently determines approach to managing daily operations

- Develops and communicates plans/ objectives to others
- May contribute to functional strategy within location
- Responsible to ensure End Users & Business Unit Program Owners receive high customer satisfaction. Delivery Manager will partner with the account

-Delivery Executive and customer program owner(s) to conduct approved CSAT & Program

 

Basic Qualifications:

- 10+ years of Management/IT experience or equivalent combination of education and work experience
- 8+ Years of experience running / project managing field service projects in the IT industry

 

Desired:

  • Hardware Deployment Project Management Experience
    - Requires ability to deal with ambiguity, project management skills, ability to motivate, and develop teams and individuals.
    - Solid understanding of ITIL processes and principals
    - Excellent verbal and written communication skills
    - Solid ability to create and document processes

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Miami

Job Segment: Information Technology, IT Manager, Consulting, Manager, Project Manager, Technology, Management